Return Policy 10 day Money Back Guarantee
212rugs.com stands behind every product we sell. If, for any reason you are not 100% satisfied with your purchase, we will offer you a full refund, or an exchange whichever you prefer. Personalized and custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered.
We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure its packages. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. You are responsible for shipping costs back to our warehouse. We do not accept rugs that have been damaged or soiled. No refunds after 10 days.
If your rug has been damaged from shipping, do not accept it from the delivery company and call us immediately. This is the only circumstance that a refusal is allowed. We will arrange a replacement. If a damaged rug is delivered when you are not at home, leave the rug in the original wrapping and call212rugs.com for instructions.
If the rug is defective or is not the rug you ordered, call us immediately so that we can arrange a replacement. There will be no additional shipping costs billed to you. You have up to fourteen (14) days from the date of delivery to request a return. All orders from buy212rugs.com are protected.
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BEFORE RETURNING A RUG PLEASE CALL OR EMAIL FOR A RETURN AUTHORIZATION NUMBER. MAKE SURE TO AFFIX THE RA# TO THE OUTSIDE OF THE PACKAGE. RUGS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED AT THE WAREHOUSE AND SENT BACK TO THE SENDER.
NOTES: Samples and catalogs may not be returned for credit. Custom sized rug orders may not be returned for credit. Rug pads/cushions that have been cut or trimmed may not be returned for credit Return packages to the address below unless otherwise instructed:
Send all rugs back to our warehouse
171-10 Jamaica Ave
Jamaica N.Y 11432
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